Frequently Asked Questions

Dress My Bear is an Australian business that creates personalised teddy bears featuring custom-printed T-shirts.

Teddy bears can be personalised with children's artwork, a school or preschool logo, a child's name, a graduation year or another suitable custom design.

Choose your teddy bear, upload your artwork or design, enter the required personalisation details and place your order online.

Dress My Bear then prepares the design, prints it onto the teddy bear's T-shirt and carefully prepares the completed order for delivery.

Dress My Bear turns meaningful artwork and special milestones into a personalised keepsake that children and families can treasure.

Instead of receiving a standard teddy bear, customers can create something personal using children's artwork, names, school logos and graduation details.

Our personalised teddy bears are popular with families, preschools, primary schools, childcare centres, sporting clubs, community organisations and fundraising groups.

They can be used for graduations, birthdays, school fundraisers, presentations, teacher gifts and other special occasions.

Yes. Customers can order a single personalised teddy bear as a keepsake or gift.

Schools, clubs and organisations can also contact Dress My Bear about fundraising and larger orders.

Yes. Dress My Bear is an Australian owned and operated business serving families, schools and organisations across Australia.

Yes. Dress My Bear offers a school fundraising program that allows schools and organisations to raise funds while providing families with a personalised teddy bear keepsake.

Schools can choose their selling price and retain the difference between their school price and the amount charged to families.

There are no upfront costs for schools or clubs participating in the Dress My Bear fundraising program.

Dress My Bear does not require a minimum order quantity for participating schools and clubs.

A personalised graduation teddy bear captures an important childhood milestone in a form that children can hold and families can keep.

The teddy bear's T-shirt can feature details such as children's artwork, a name, a school logo and the graduation year.

Yes. Each teddy bear can be personalised individually with different artwork, names or other approved design details.

Yes. Dress My Bear delivers orders to customers, schools and organisations throughout Australia.

Yes. Dress My Bear can work with businesses, charities, sporting clubs and community organisations requiring personalised teddy bears for events, promotions, presentations or fundraising.

No. You can simply upload your child's artwork, school logo, image or other suitable design when placing the order.

The Dress My Bear team will prepare the supplied design for printing onto the teddy bear's T-shirt.

Personalised teddy bears can be created for occasions including:

• Preschool and primary school graduation
• School fundraising
• Birthdays and Christmas
• Teacher appreciation gifts
• Childcare milestones
• Sporting club presentations
• Community events
• Personal keepsake gifts

Ordering your personalised teddy bear is simple. Browse our range, choose your preferred product, upload your artwork, school logo or custom design, enter any personalisation details and complete checkout securely online.

Once your order has been received, Dress My Bear will begin preparing your personalised teddy bear.

Yes. You are welcome to order a single personalised teddy bear as a keepsake or gift.

Dress My Bear also caters for larger orders from schools, childcare centres, clubs and organisations.

Yes. You can order multiple teddy bears in a single order.

This is especially popular with schools, preschools and childcare centres ordering graduation keepsakes or fundraising products.

Yes. Every teddy bear can be personalised individually.

You can provide different children's artwork, names, school logos or other approved designs for each teddy bear, creating a unique keepsake for every child.

Dress My Bear accepts the payment methods displayed during checkout.

Select your preferred available payment option before completing your order.

Yes. Payments are processed securely through Shopify's checkout system using encryption designed to protect your personal and payment information.

Dress My Bear does not directly store your complete credit card details.

Payment is processed when you complete your order during checkout.

Once payment has been successfully received, your order will be confirmed and prepared for production.

Contact Dress My Bear as soon as possible if you need to request a change.

We will do our best to assist, but changes may not be possible after artwork preparation or printing has begun.

If you have uploaded the wrong artwork or need to provide an updated file, contact Dress My Bear immediately.

If production has not started, we will do our best to update the design. Once printing has commenced, artwork changes may no longer be possible.

Contact Dress My Bear as soon as possible if you need to request a cancellation.

As personalised teddy bears are made specifically for each customer, cancellation may not be possible once artwork preparation or production has started.

After completing your purchase, you should receive an order confirmation email containing your order details.

If the email does not appear in your inbox, check your junk or spam folder.

Contact Dress My Bear as soon as possible and provide your order number together with the correct information.

We will review your order and advise whether the details can still be updated before production begins.

Yes. Schools, preschools, childcare centres and other organisations can place combined orders for multiple children.

Each child's name, artwork and personalisation details should be clearly identified to help prevent errors during production.

Yes. Dress My Bear offers special pricing for participating schools, childcare centres and organisations using our fundraising program.

Schools can choose their selling price and retain the difference between the school price and the amount charged to families.

Your order confirmation provides a record of your purchase.

If you require a tax invoice or have specific invoicing requirements, please contact Dress My Bear with your order details.

Dress My Bear teddy bears can be personalised with children's artwork, school or preschool logos, children's names, graduation years and other approved custom designs.

Yes. Children's artwork is one of our most popular personalisation options. Simply upload a clear image or scan of the artwork when placing your order and we'll professionally print it onto the teddy bear's T-shirt.

Yes. Many customers choose to include a child's name to make their teddy bear even more personal and memorable.

Absolutely. Schools and preschools regularly include their official logo on personalised teddy bears, particularly for graduation and fundraising programs.

Yes. Adding the graduation year is a popular way to create a lasting keepsake that commemorates an important milestone.

Clear, high-quality photographs or scans produce the best results. Good lighting and a flat image help ensure your artwork prints clearly.

Depending on the product you've selected, photographs may also be suitable. Check the product description or contact us if you're unsure whether your image can be used.

Yes. If you're unable to scan your child's artwork, Dress My Bear can scan original artwork that is sent to us. The original artwork will then be returned to you after scanning.

Most common image formats are suitable. If you're unsure whether your file can be used, simply contact our team before placing your order.

We prepare artwork for printing where required. If we identify any issues that may affect print quality, we'll contact you if necessary.

Yes. Every teddy bear can feature different artwork, names and personalisation details, making each keepsake unique.

We take great care to reproduce your artwork as accurately as possible. Minor variations may occur due to the printing process and different screen settings.

If a design preview is available for your product or order, it will be provided according to the ordering process. Contact us if you have any questions before production begins.

If your artwork isn't suitable for printing, we'll contact you if a better quality image is required before proceeding with production.

Yes. Personalised teddy bears can also be created for birthdays, Christmas, teacher gifts, sporting clubs, community organisations, fundraising events and many other special occasions.

Yes. Dress My Bear teddy bears are designed with quality and safety in mind. Our teddy bears conform to Australian Safety Standards, giving parents, carers and schools confidence when purchasing a personalised keepsake.

Yes. Our teddy bears conform to Australian Safety Standards, providing reassurance that they have been manufactured to meet recognised safety requirements.

Our teddy bears are made from soft, high-quality plush fabric designed to provide a cuddly feel while maintaining their appearance over time.

Yes. The personalised T-shirts are produced using quality printing methods to create vibrant, long-lasting designs that become treasured keepsakes.

With appropriate care, your personalised design is intended to remain vibrant for years. Following the recommended care instructions will help preserve both the print and the teddy bear.

Absolutely. Our personalised teddy bears are designed to become cherished graduation keepsakes that families can enjoy long after preschool or primary school graduation.

We recommend handling your teddy bear with care and following any care instructions provided with your order to help maintain its appearance and personalised design.

We recommend checking the care label supplied with your teddy bear before washing. Following the recommended care instructions will help protect both the plush fabric and the personalised print.

Yes. We aim to accurately represent our teddy bears through product photography. As each teddy is individually personalised, slight variations may occur depending on the artwork supplied.

Our teddy bears are made from premium plush materials that are soft, cuddly and designed to become treasured companions for years to come.

Yes. Dress My Bear personalised teddy bears make thoughtful gifts for graduations, birthdays, Christmas, baby showers, teacher appreciation, sporting clubs and many other special occasions.

Dress My Bear specialises in turning children's artwork into personalised keepsakes while also offering school fundraising programs, graduation bears and custom designs for families and organisations across Australia.

With normal care, your personalised teddy bear is designed to be a lasting keepsake that can be treasured for many years.

Yes. Every personalised teddy bear is produced using professional printing methods to achieve clear, vibrant and high-quality results.

Families choose Dress My Bear because we combine quality teddy bears with meaningful personalisation, transforming children's artwork, names and school memories into keepsakes that can be treasured for a lifetime.

Our fundraising program is designed to be simple for both schools and families. Schools promote the fundraiser, families place their orders, children create their personalised designs, and Dress My Bear produces and delivers the completed teddy bears.

Our fundraising program is suitable for preschools, primary schools, childcare centres, sporting clubs, charities and community organisations throughout Australia.

No. There is no minimum order quantity, making the program suitable for both small and large organisations.

No. Schools and organisations can participate without paying upfront costs, helping to make fundraising simple and low risk.

Schools choose their own selling price. The difference between the Dress My Bear school price and the amount charged to families becomes the school's fundraising profit.

Most fundraisers are completed within approximately four weeks, although larger orders and busy periods may take a little longer.

Graduation season is one of the most popular times, but our fundraising program can be run throughout the year for many different events and occasions.

Families simply follow the ordering instructions provided by their school, upload the required artwork and complete their order online.

Yes. Children's artwork is one of the most popular features of our fundraising program, creating a meaningful keepsake for every family.

Yes. Schools can include their logo alongside children's artwork, names and graduation details where appropriate.

Absolutely. Every teddy bear is individually personalised, allowing each child to receive a unique keepsake.

Once production is complete, teddy bears are carefully packed and delivered according to the arrangements made with your school or organisation.

We've designed the fundraising program to be as simple as possible. Our streamlined ordering process helps minimise administration for teachers and school staff.

Yes. Graduation fundraisers are one of our most popular programs, giving schools the opportunity to raise funds while families receive a personalised graduation keepsake.

Simply contact Dress My Bear to discuss your fundraiser. We'll guide you through the process, answer your questions and help you plan a successful fundraising campaign for your school or organisation.

Personalised teddy bears are custom made to order. Most personalised orders are completed and dispatched within approximately 5–7 business days. Delivery times may vary depending on your location and the time of year.

Most school fundraising orders are completed within approximately four weeks. During busy periods or for deliveries to regional and remote areas, orders may take up to six weeks.

Yes. Dress My Bear delivers personalised teddy bears throughout Australia, including metropolitan, regional and many remote locations.

Shipping costs are calculated during checkout and depend on the size of your order and the delivery location.

Where tracking is available, you'll receive tracking information once your order has been dispatched so you can monitor its progress.

Yes. Once your personalised teddy bear has been dispatched, you'll receive a confirmation email advising that your order is on its way.

Yes. Simply enter the recipient's delivery address during checkout if you would like your personalised teddy bear sent directly to them.

Delivery options depend on the shipping service being used. If you're unsure whether a PO Box can be used, please contact us before placing your order.

If your order has not yet been dispatched, contact Dress My Bear as soon as possible. We'll do our best to update your delivery details.

Delivery procedures depend on the courier. If no one is available to accept the parcel, the courier may leave a collection card or follow their standard delivery procedures.

If express shipping is available for your order, it will be offered during checkout. Please note that express shipping does not reduce the production time required for personalised products.

Please contact Dress My Bear before ordering if you would like to enquire about collection options.

Please contact Dress My Bear if you're interested in international delivery, as shipping availability may vary depending on the destination country.

If your order has not arrived within the expected timeframe, please check your tracking information first. If you still need assistance, contact Dress My Bear and we'll help investigate the delivery.

If your parcel arrives damaged, please contact Dress My Bear as soon as possible with photographs of the packaging and product so we can assist you promptly.

Because every Dress My Bear teddy bear is personalised specifically for each customer, returns for change of mind are generally not accepted. If you have any concerns about your order, please contact us and we'll be happy to assist.

If you receive an incorrect order, please contact Dress My Bear as soon as possible with your order number and photographs of the item received. We'll investigate the issue and work with you to resolve it promptly.

If your teddy bear arrives damaged during transit, please contact us as soon as possible and provide photographs of both the packaging and the product so we can assess the situation and assist you.

If your teddy bear has been printed incorrectly compared with the artwork or details you supplied, please contact Dress My Bear with your order number and clear photographs so we can review the issue.

If the incorrect information was provided during ordering, please contact us immediately. If production has not yet started, we'll do our best to update your order. Once production has commenced, changes may no longer be possible.

We recommend contacting Dress My Bear as soon as you notice a problem. The sooner we're notified, the quicker we can investigate and work towards a solution.

Please include your order number, a description of the issue and clear photographs where applicable. This helps us investigate your enquiry as quickly as possible.

If your tracking indicates your parcel has been delivered but you cannot locate it, please check around your property, with household members and neighbours before contacting us. We'll then help investigate with the delivery provider if required.

If your parcel appears to have been lost in transit, contact Dress My Bear and we'll work with the shipping provider to investigate the delivery and determine the appropriate next steps.

As every teddy bear is custom made to order, exchanges are generally not available unless there is a manufacturing or production issue.

If an item is missing from your order, please contact us with your order number and details of the missing item so we can investigate and assist you.

Delivery times can occasionally be affected by courier delays or busy periods. If your order has exceeded the expected delivery timeframe, please contact us and we'll help investigate its progress.

Customer satisfaction is important to us. If you're unhappy with any aspect of your order, please get in touch and we'll work with you to understand your concerns and find an appropriate solution.

Yes. If you experience a problem with your order after it has been delivered, please contact our team. We'll review the issue and do our best to assist you promptly.

The quickest way to receive assistance is to contact us through our Contact Us page or by using the contact details provided on our website. Please include your order number and as much information as possible so we can assist you efficiently.